Privacy Policy

1. Information We Collect

PropPadi collects personal data to provide and improve our real estate platform services. This includes:

• Personal Identification: Full name, email, phone number, government-issued ID (e.g., NIN, driver's license), proof of address.
• Financial Information: Bank account details, payment card information (processed securely via PCI-compliant providers).
• Property Details: Listings, transaction history, property documents (e.g., deeds, surveys).
• Technical Data: IP address, device information, browser type, cookies, usage patterns.
• Location Data: With user consent, for property search and recommendations.

2. How We Use Your Information

We process your data for purposes including:

• Verifying user identity and preventing fraud.
• Facilitating property listings, sales, rentals, and leases.
• Processing payments through secure channels.
• Sending notifications about listings, transactions, and updates.
• Complying with Nigerian legal and regulatory obligations.
• Improving our platform, customer support, and security.

3. Legal Basis for Processing

We process personal data based on user consent, legal obligations, contractual necessity (to complete transactions), and legitimate interests (fraud prevention, service improvement).

4. Data Sharing and Disclosure

We may share your data with:

• Verified agents, property owners, or buyers/renters to complete transactions.
• Payment service providers (e.g., Paystack, Flutterwave, banks).
• Regulatory authorities (e.g., EFCC, NPF, CAC, NITDA) where legally required.
• Third-party service providers (hosting, analytics, cloud storage).

We do not sell user data.

5. Data Retention

Personal data will be retained only as long as necessary for the purposes stated. Transaction and property records may be retained for at least 5 years in compliance with Nigerian laws and anti-money laundering regulations.

6. Data Security

We implement technical and organizational measures to protect your data, including SSL encryption for transactions, secure payment gateways, two-factor authentication (2FA), restricted access, and regular security audits.

7. User Rights (NDPR)

Under the NDPR, you have the right to access, correct, or delete your data; withdraw consent; request data portability; restrict processing in certain circumstances; and lodge complaints with NITDA. To exercise your rights, contact: support@proppadi.com.

8. Cookies & Tracking

We use cookies and similar technologies to enhance user experience, remember login details, analyze site traffic, and deliver personalized property recommendations. Users can disable cookies but some features may not function properly.

9. Children's Privacy

PropPadi does not knowingly collect data from individuals under 18 years old. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.

10. International Transfers

If personal data is transferred outside Nigeria (e.g., to cloud servers), we ensure adequate safeguards are in place in line with NDPR guidelines.

11. Changes to this Policy

PropPadi may update this Privacy Policy periodically. Users will be notified of significant changes via email or platform alerts. Continued use of the Platform indicates acceptance of the revised policy.

12. Contact

PropPadi Data Protection Officer (DPO)
Email: info@proppadi.com support@proppadi.com
Phone: +2348067181827 +2347038649131
Address: 52,Giwa str., Aboru, Iyana-Ipaja, Lagos, Nigeria.